I don’t know about you, but I HATE, HATE, HATE getting thrown in ‘voice mail jail,’ or hearing ‘our menus have changed.’
And when I call a company I don’t enjoy SHOUTING, “Agent, agent, agent or customer service, customer service, customer service” as I feel my blood pressure boil and the ‘system’...
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Updated March 17, 2019
I stepped out of my hotel room in Columbus yesterday with a short-sleeved shirt (I’m still in a summer mind-set). The wind was blowing. It was cold, breezy and 56 degrees. I thought, “Why didn’t I check the weather on my phone this morning? Does the summer have to blow by so...
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Updated May 25 2021
Are you like me and H-A-T-E winter? “Old-Man-Winter” is finally behind us. Spring temperatures are here. I can smell the Lilac and Korean spice bushes outside my home. Everything is just perfect …. except the abuse winter inflicts on our houses.
Now that I’m getting outside...
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Updated January 20 2019
“My basement windows are nasty!” Ellen said to me on a recent appointment. The reality is when people talk about their basement windows the adjectives they use are not flattering (they’re drafty, ugly, bug-infested, rotten and unsafe are just a few examples). Whether...
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